Shipping Policy

All products have free shipping in mainland Spain and Portugal starting at €49. Purchases under this amount will be charged €3.99 for shipping (depending on the quantity of products).

For non-mainland areas and the rest of the world, shipping may vary slightly depending on the weight and product. You can see the shipping cost in the checkout before paying.

When will my order be processed?

All orders are handled and shipped from our warehouse in Valencia, Spain. We process orders Monday through Thursday. Orders will be processed within the first business day from the order date and shipped the following day. Please note that we do not ship on weekends.

Important: You may need to allow additional time for your order to be processed during holidays and sales periods.

Our natural plant deliveries are from Tuesday to Friday. We do not ship on weekends. For example: if you place your order on Thursday afternoon (before 5:00 PM), your order will leave our warehouse on Thursday and arrive on Friday. If you place your order on Friday, Saturday, or Sunday, your order will leave our warehouse on Monday and arrive on Tuesday.

For our other product deliveries (including preserved and freeze-dried flowers), delivery times are also Monday through Friday. We do not ship on weekends. For example: if you place your order on Thursday afternoon (before 5:00 PM), your order will leave our warehouse on Thursday and arrive on Friday. If you place your order on Friday (before 5:00 PM), your order will leave our warehouse on Friday and arrive on Monday. If you place your order on Saturday or Sunday, it will leave our warehouse on Monday and arrive on Tuesday.

How long will it take to receive my order?

Once you place your order, please allow one business day for processing. After that, it will take 24-72 business hours for delivery within mainland Spain. Shipping costs and delivery times for orders outside mainland Spain and international orders will vary (depending on the location). The shipping company handling the order will be determined by the carrier (this information will always be sent to the customer).

Please note that during peak season, sales days, or special days, shipping may occasionally take longer than 48 hours, for example, 72-96 hours.

Will I be charged taxes and customs?

The prices displayed on our site are exclusive of customs duties, meaning you may be required to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details about these fees, please contact your local customs office.